Career Opportunities with City Collision
Career Opportunities with City Collision
Current job opportunities are posted here as they become available.
| Department: | Operations-Admin |
| Location: | Pittsburgh, PA |
Be the friendly voice and first impression customers remember. Join a team that values kindness, clarity, and follow-through—and invests in your growth.
Paid Holidays & PTO
Top-Tier Health Benefits (Medical, Dental, Vision)
401(k) Match
Paid Training & Career Development
Supportive, Team-First Culture in clean, modern facilities
As a Customer Service Representative (CSR), you’ll be the hub of the shop—greeting customers, answering calls, coordinating with Estimators and Operations, and keeping the front office running smoothly. Your goal: deliver fast, friendly, professional service that builds trust from first hello to vehicle pickup.
Welcome & assist every customer—by phone or in person—with warmth and professionalism.
Answer inbound calls within two rings; route messages immediately when follow-up is needed.
Guide intake: have customers complete info sheets; enter details; hand off to the Estimator and notify them the customer is waiting.
Coordinate logistics: schedule tows and communicate status with the Estimator; arrange rental cars (Enterprise/Hertz, etc.).
Own the paperwork: start and organize customer files, tow sheets, and required documents.
Process payments at delivery and provide receipts with a smile.
Keep the front office presentation-ready: tidy, stocked, and professional; order office supplies as needed.
Manage the calendar: ensure adequate Estimator coverage for customer estimates.
Stay calm, kind, and solution-oriented—especially with customers in distress.
Follow standards & policies at all times.
High school diploma/GED
1+ year of customer service experience (automotive a plus, not required)
Confident using computers (email, calendars, basic data entry)
Clear, professional communication—in person and on the phone
Organized, detail-driven, and able to multi-task in a fast-moving environment
A team mindset and genuine desire to help people
Ready to be the heartbeat of the customer experience? Apply today.
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.
